Client Service Coordinator

Orlando, FL

Job status
Full time
Paid personal time, Paid holidays, Health Insurance, 401K / Retirement plan
Job description
Manheim Auto Auction is looking for individuals to fill positions in Manheim Orlando and Manheim Central Florida. Manheim is a division of Cox Automotive and these opportunities are in the Orlando area to fill the Client Service Coordinator positions.

These are full time positions that can be the start of a rewarding career.

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive. There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.

We offer a very competitive salary with generous bonus & incentive plans as well as other superior benefits.
• High School Diploma or equivalent required.
• 4 years of clerical or administrative support experience required.
• Valid driver’s license and safe driving record required.
• Excellent communication and organizational skills required.
• Advanced computer software skills necessary.
• Must be able to use general office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception
• Perform various clerical and administrative duties relating to vehicle recon fulfillment.
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Perform walk around of the units and evaluate cosmetic reconditioning needed.
• Estimate cost for cosmetic repairs and discuss with customer to gain approval.
• Record the outcome in the appropriate tools. ·
• Manage customer’s expectations of recon fulfillment activities through proactive communications.
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
• Create and maintain charges associated with reconditioning fees related to these accounts.
• Build deep service relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
• Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer.
• Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs. · Communicate and schedule repairs/enhancements with Recon Shop management.

We are an EOE employer

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